Refund policy

Refunds, Returns & Exchanges Policy

At Samzhijabi, customer satisfaction is important to us. However, due to the nature of our products, the following policy applies:

• Items once delivered cannot be returned, refunded, or exchanged unless they are received damaged, defective, or incorrect.

• Any issue with an order must be reported to us on the same day of delivery, along with clear photographs of the item and packaging.

• Returned items must be in their original, unused, unworn, unwashed, and unaltered condition, with all original tags and packaging intact.

• Items that have been worn, used, washed, damaged by the customer, or altered in any way will not be accepted for return or exchange.

• In the interest of hygiene, we maintain a strict no-return, no-refund, and no-exchange policy on Hijabs, Scarves, Hijab Caps, Accessories, and Formal Hijabs once opened by the customer.

• Sale, clearance, discounted, promotional, or final-sale items are not eligible for return, refund, or exchange.

• Returns or exchanges will not be accepted solely because a product does not match a customer's outfit, wardrobe, personal styling preferences, color expectations, or desired look. Customers are encouraged to carefully review product images, descriptions, fabric details, colors, and measurements before placing an order.

• We reserve the right to inspect returned items before approving any refund, return, or exchange request.

• We reserve the right to refuse any refund, return, or exchange request if the above conditions have not been met.

For any return-related inquiries, please contact us:

Samzhijabi
Phone/WhatsApp: 0333-2522873
Email: samzhijabiofficial@gmail.com