Refund Policy
At Samz Hijabi, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be:
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Unused and in its original condition
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In the original packaging
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Not damaged or altered in any way
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain items cannot be returned or exchanged, including:
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Items that have been worn or used
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Items damaged by the customer
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Clearance or sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the request and arrange a replacement or refund if approved.
Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed according to the original payment method or as agreed with the customer. Processing time may take a few business days depending on the payment provider.
Shipping Costs
Shipping costs are generally non-refundable. Customers may be responsible for the return shipping charges unless the item received was damaged or incorrect.
How to Request a Return
To request a return or refund, please contact us with your order details at:
Email: samzhijabiofficial@gmail.com
Phone: 03332522873
Address:
Street No. 19, Sheet 32/3/1
Model Colony 9C
Karachi, Pakistan
Please include your order number, reason for return, and any supporting photos if applicable.
We appreciate your trust in Samz Hijabi and will do our best to resolve any issues quickly and fairly.